AGE VERIFICATION

ARE YOU OF LEGAL SMOKING AGE? THE PRODUCTS ON THIS WEBSITE ARE INTENDED FOR ADULTS ONLY. By clicking through and going to usualutopia.com you agree that you are at least 21 years old or the legal minimum age required to purchase tobacco products in your jurisdiction. When you check out on usualutopia.com you agree to go through an age verification process that will confirm your age, address, and identity via a public database and our internal specialists. You agree that you will not resell any product(s) you purchase from www.usualutopia.com, and you understand that you are strictly prohibited from distributing any product(s) you purchase from www.usualutopia.com to any person under the minimum legal smoking age.

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RETURN POLICY

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Please contact our Customer service at [email protected]. to get the return address

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